Terms & Conditions and Privacy Policy

Last Updated: June 18, 2026

Company Name: Leemook Plumbing LLC

1. Program Description and Acceptance of Terms

Leemook Plumbing LLC ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services.

These Programs may include:

• Service-related alerts and reminders.
• Customer support and scheduling updates.
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback, and invitations to leave public reviews.
• Where permitted, limited informational or promotional messages related to our services.

By providing your contact information and opting in to receive communications from us, or by using our website or services, you agree to these Terms & Conditions and Privacy Policy.

Program Name: Leemook Plumbing LLC Customer Communications

Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to scheduling, support, surveys, customer feedback, review requests, and limited promotional messages where permitted.

2. Message Frequency and Charges

• Message and data rates may apply.
• Message frequency varies depending on your interactions with us.
• Your wireless carrier may charge you according to your mobile plan.

3. Opt-In and Opt-Out

You may opt in by submitting a website form containing consent language, requesting updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out (STOP)

Reply STOP to any text message to unsubscribe from that messaging program. You may receive a one-time confirmation message verifying your opt-out.

Help (HELP)

Reply HELP to any message or contact us directly:

• Phone: (678) 831-6399
• Email: leemookplumbing25@gmail.com
• Address: 530 Highland Station Dr Ste 1001, Suwanee, GA 30024

4. Carrier Disclosures

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on carrier coverage and network conditions.

5. Post-Project Survey and Review Requests

Following completion of a project, we may contact you to:

• Request a customer satisfaction survey.
• Collect a Net Promoter Score (NPS).
• Gather qualitative feedback.
• Invite you to leave an online review.

Participation is voluntary and declining to participate will not affect your ability to receive services.

6. Customer Support

• Phone: (678) 831-6399
• Email: leemookplumbing25@gmail.com
• Mailing Address: 530 Highland Station Dr Ste 1001, Suwanee, GA 30024

You may also reply HELP to any SMS message for assistance.

7. Privacy Policy

Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and communication programs, including SMS, MMS, email, and customer feedback campaigns.

Information We Collect

Information You Provide

• Name, phone number, and email address.
• Mailing or service address.
• Service requests and project details.
• Uploaded files or photographs.
• Messages submitted through forms, chat, SMS, or email.
• Survey responses, NPS scores, ratings, comments, and feedback.
• Any additional information you voluntarily provide.

Information Collected Automatically

• IP address and approximate location.
• Browser type and operating system.
• Device information.
• Pages visited and interactions with the website.
• Session and performance diagnostics.

Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to improve website functionality, measure performance, analyze traffic, support advertising efforts, and attribute calls or leads.

Examples include analytics and advertising platforms such as Google Analytics, Google Ads, Meta Pixel, and call tracking technologies.

How We Use Your Information

• Respond to inquiries and provide estimates.
• Schedule appointments and manage services.
• Communicate project updates and reminders.
• Administer customer surveys and NPS requests.
• Request reviews and collect customer feedback.
• Improve website performance and user experience.
• Measure advertising effectiveness.
• Maintain security and prevent fraud.
• Comply with legal obligations.

We do not sell personal information.

SMS and Mobile Communications

If you opt in to SMS communications, we may send messages regarding:

• Appointments and scheduling updates.
• Service reminders.
• Project follow-ups.
• Customer satisfaction surveys.
• Net Promoter Score (NPS) requests.
• Feedback requests.
• Review invitations.
• Limited promotional messages where permitted.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP or request assistance by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text messaging consent information, or opt-out status except with service providers that facilitate message delivery or where required by law.

Cookies and Advertising Choices

You may manage cookies through your browser settings or any cookie preferences made available on our website. Blocking certain cookies may affect website functionality.

Information Sharing

We may share information with trusted vendors who assist in operating our business, including hosting providers, analytics services, messaging platforms, survey providers, and customer communication tools.

These providers may only use information as necessary to perform services on our behalf and are subject to confidentiality obligations.

Mobile contact information and SMS consent data are never shared with third parties or affiliates for their own marketing purposes.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of those third parties.

Children's Privacy

Our website and communication programs are not directed toward children under the age of 18, and we do not knowingly collect personal information from children.

Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain records, administer our programs, comply with legal obligations, and resolve disputes.

Changes to This Policy

We may update these Terms & Conditions and Privacy Policy from time to time. Changes become effective upon posting, and continued use of the website or participation in our programs constitutes acceptance of the revised policy.

Your Privacy Rights

Depending on your jurisdiction, you may have rights to request access to, correction of, deletion of, or a portable copy of your personal information, as well as the ability to opt out of certain targeted advertising activities.

To exercise these rights, contact us using the information listed above. We may verify your identity before processing your request.

No Sale of Personal Information

We do not sell personal information for monetary consideration. Certain analytics or advertising providers may collect information through cookies for measurement purposes, and users may manage those preferences through available browser or website controls.